FAQ

Membership

How much do you charge for membership of shopcashback.co.uk?

Membership is totally FREE and we give you £5 just for joining!

How do I earn cashback?

You need to register, then login with you username and password. You can then browse our partner merchants and click on links to the relevant shops. This will take you to the merchant's website where any purchases you make will be tracked. The retailer will then inform us of the transaction and we will add your cashback to your shopcashback.co.uk account.

Will you ask for my payment details?

No. Any purchases made by yourself are transactions between you and the retailer. We will NEVER ask for your credit card or other payment information.

Can I receive cashback by simply registering with a merchant's website or applying for a quotation?

Yes. Some merchants pay cashback when you request an insurance quote or apply for certain financial products or just by registering with the merchant's website.

Is there a limit as to how much cashback I can earn?

No. There is no upper limit as to how much cashback you are allowed to earn.

How do I refer friends to shopcashback.co.uk?

You can earn a £5 'refer bonus' for each friend that you refer to shopcashback.co.uk who then registers. For details of how to refer friends please visit 'My Account'.

Cashback

Why is a purchase I've made not showing in my account?

Some retailers will only pass the transaction amounts to us once every week or every month (the vast majority however, inform us of any transactions on a daily basis). Certain retailers operate a 14 day or 30 day returns policy for example, and will only inform us of a purchase after this length of time has passed.

If your cashback has not appeared in your account after 30 days, please contact us and we will do our best to claim the cashback from the merchant.

When will I receive my payment?

We pay cashback at the beginning of every month as long as you have reached the minimum payment level of £20.

How will I receive my cashback payments?

We will send payment direct to either your UK bank account or your PayPal account. If you do not have a PayPal account, you can sign-up for free at www.paypal.com.

I have reached the minimum payout level, but have not received my cashback, why?

This is most likely because you have not told us how you would like to be paid, or have not entered your payment details, or you have not added your UK address. Please login and make sure that you have entered your preferred payment method and your UK address.

How do I check my account balance?

Please login and go into your account area where you will be able to see your current balance as well as any cashback already paid.

I have waited 30 days and still cannot see the cashback in my account

Please contact us with as much detail as possible regarding your purchase, including the date of the transaction, the order number, the expected delivery date, and any other information which may be of help and we will contact the merchant and do our best to get your cashback credited to you.

Why has cashback been removed from my account balance?

This could be due to a variety of reasons, the most common being if the product you purchased has been returned to the retailer we are then unable to pay cashback on that particular transaction.

Technical

How do I edit my account details?

Please login and click on 'Edit My Details'. You will then be able to make any necessary changes.

How do I unsubscribe from the newsletter?

Please login and click on 'Edit My Details'. You then have the option of choosing whether you receive our newsletter or not.

How are the transaction and cashback amounts tracked?

The merchants make use of small text files called cookies to track any purchases you make. If you have any software such as Norton Internet Security installed on your computer you should make sure that it is not set to block cookies. If it is, you should disable the cookie blocking function. Cookies are in no way harmful and do not compromise you online security, indeed they can be very useful as you browse many of the web's most popular websites.